No. Most other countries have their own Thinkware distributors.

New Zealand wide.

Yes. View the SHIPPING page for full details.

No. Just online.

Thinkware New Zealand does not provide support to international warranties. Warranty will only be honored on goods purchased from an authorised reseller in the same country of purchase.We track serial numbers on all Thinkware Dash Cams sold in New Zealand. If you are unsure if your Thinkware Dash Cam is covered by New Zealand warranty use the Contact Us page to get in touch. If you are having issues with a Thinkware Dash Cam that you purchased internationally we will try and help troubleshoot via the Contact Us page but if your Thinkware Dash Cam needs to be booked in for repairs you will need to contact the seller you purchased from.

Yes. View the WARRANTY page for full details.

View the REFUNDS & RETURNS page for full details on how to return an item.

Once your claim or return is approved, the refund back into your account (or method of payment used) can take up to 14 working days.

Whilst some high-quality Micro SD cards might work in you Thinkware Dash Cam to begin with, issues can arise over time.

We suggest only using genuine Thinkware Micro SD cards in your Thinkware Dash Cam. Genuine Thinkware Micro SD Cards are sold separately and are available in 16GB, 32GB, 64GB and 128GB.

THINKWARE does not guarantee that devices or peripherals not authorized by THINKWARE will be compatible with its Product.

THINKWARE shall NOT be responsible for any problems and/or damages that may occur from not using genuine or authorized parts and accessories.

Please reboot / reset your smartphone and try again.

Make sure that you are using the correct app for your dash cam model as there are Several Thinkware Apps available. Check the dash cam user manual to find the correct APP for your Dash Cam Model.

Reboot your smartphone, ensure Mobile Data is turned OFF and ensure Location / Location Services is turned ON.

Check the different folders within the SD card in-case some of the videos have been recorded to a different folder due to an incident taking place. You may need to use a computer. Videos may not all be in date order due videos being loop recording (check each video to find the one you are looking for).